RETURN / EXCHANGE POLICY

Return & Exchange Policy – Haze Haus Beauty Co

Due to hygiene and safety reasons, we do not accept returns or exchanges on used, installed, worn, brushed, combed, cut, colored, or altered products.

Eligible exchanges may only be accepted if:

• The product remains unopened
• Security ties/bands are intact
• The item is unused and in original packaging

Exchange requests must be submitted within 48 hours of delivery.

Customers are responsible for return shipping costs unless the error was caused by Haze Haus Beauty Co.

To request an exchange, email:
support@hazehausbeautyco.com

Include:

• Order number
• Photos of the item
• Reason for exchange request

 

Refund Policy – Haze Haus Beauty Co

Due to the nature of our products and for sanitary purposes, all sales are final.

We do not offer refunds on:

• Hair bundles
• Wigs
• Lashes
• Beauty products
• Sale items
• Custom orders

Refunds will only be considered if:

• You received the wrong item
• Your item arrives damaged
• Your order is missing products

To request assistance, please email support@hazehausbeautyco.com within 48 hours of delivery with:

• Your order number
• Photos/videos of the issue
• A description of the problem

Approved refunds will be issued to the original payment method within 5–10 business days.